Senior Advisor Customer Experience Manager (M-F-D)

Permanent employee, Full-time · Baar, Zug (Hybrid)

Your contribution

As Customer Experience Manager, reporting to the Head of Customer Experience, you will:

Lead project teams that introduce and train customers to use EDGE Empower®, familiarize new customers with the EDGE global assessment methodology and with the EDGE Certification process.
Manage a portfolio of clients, ensuring a seamless customer experience across all stages and touchpoints in the customer journey.
Analyze quantitative and qualitative data to understand where organizations stand with regards to gender equality and intersectional equity.
Deliver executive presentations and recommendations to the clients, resulting from the analysis.
Build close, sustainable, and mutually beneficial customer relationships and contribute to customer success and retention.
Track key performance indicators (KPIs) related to customer service, providing regular reports to the leadership team.
Aligns with Growth team in contributing to acquire new customers.
Contribute to the future developments of EDGE’s offering through the insights gained based on customer feedback.
Establish collaborative relationships with the Growth, Operations and Product development teams to guarantee a seamless and consistent experience for our clients with our brand and offering.

You bring

Higher university degree.
3 to 7 years’ experience with solid track record in consulting /customer experience or similar is a must.
Expertise in workforce analytics, human capital management, change management, DE&I, ESG.
Proven track record of delivering high quality and innovative B2B services.
Consistent achievements in client satisfaction, retention, upselling opportunities, and references.
Experience in applying solution-based approaches to project management.
A strong interest in technology and SaaS business.
An ability to interpret and convincingly present complex quantitative and qualitative analyses, results and recommendations.
An ability to convey key messages appropriately, to listen to audience’s needs and to adapt content accordingly.
An intense focus on anticipating, understanding and meeting clients’ needs and expectations.
An ability to work independently with a sharp eye for detail.

You are

A team player who enjoys collaboration and values expertise.
Customer centric with ability to build constructive and impactful relationships with diverse audiences.
Critical thinker and results-oriented with a growth mindset that overcomes challenges and embraces continuous learning.
Engaged in topics at the intersection of business and society.
Trustful with highest level of ethics and integrity.
Proficient in English and fluent in either German, French, Italian or Spanish.
Technologically fluent in Microsoft Office tools (PowerPoint, Excel); business intelligence systems are a plus (Power BI, Python, Tableau, others).
Eligible to live and work in Switzerland.

What we offer

Our workplace enhances flexibility, resourcefulness, and inclusiveness and offers:

A hybrid work model.
Unique opportunities to deepen your professional expertise, learn from the best professionals in our industry and experiment with new things every day.
Competitive compensation as well as the possibility to become an integral part of the company’s financial success through the employee stock-option plan.
Specific benefits targeted to support employee’s well-being.
A work culture characterized by mutual trust and collaboration.
A flat organizational structure with short communication channels across levels of responsibility and across teams.

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About us

Are you looking for a career in a mission-driven tech company?

Do you want to help accelerate workplace Diversity, Equity and Inclusion and have an impact on workplaces around the world?

Click here and join EDGE Strategy! You will be a key contributor and will play a vital role in our company’s journey to make Real. World. Change.

EDGE Strategy is a high-growth, global and mission-driven Swiss-based tech company. Our product, EDGE Empower^®, is an integrated Diversity, Equity and Inclusion (DE&I) software that combines the power of the latest tech, Diversity, Equity and Inclusion expert knowledge and experience, as well as independently verified certification into one solution.

Our customer base consists of large organizations in 60 different countries across five continents and 27 different industries. It includes names such as L’Oréal, UNICEF, Nestlé, ENGIE, Deloitte, the World Bank among many others.

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Supporting progress on the DE&I journey with meaningful and visible change.

Thank you for your interest in EDGE Strategy AG. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to careers@edge-strategy.com